Frequently asked questions
What if i need to cancel?
If you need to cancel your booking, we request that you let us know via email to firstname.lastname@example.org. Your 20% booking deposit is non-refundable however
Can i choose my hair or makeup artist?
We automatically allocate you an artist based on availability and your requirements for the day. However if you would like a specific artist we will do our best to make this happen.
How do i book?
If you would like to go ahead with booking MODE for your big day, firstly we will generate you a booking form which contains all of the requirements for your day. This will then calculate a 20% booking deposit which is to secure your date with us. This booking deposit is non-refundable. Only once this deposit is received is your booking confirmed.
What happens on the big day?
Your artists will arrive with you at the agreed time to get you all ready. You may have also decided on a specific running order for the morning. Your artists will aim to have you all ready around 45 minutes - 1 hour before your ceremony time so that you have plenty of time left for finishing touches, getting changed, photographs etc.
Do you charge to travel out to venues?
Yes, Our artists charge a mileage fee from their home address to your venue of 0.45 pence per mile. This is charged per artist e.g. Hair and/or makeup artist.
What happens at my trial?
Trials are the perfect oppurtunity for you to get to know your artist. You will start with a consultation about what look or style you are hoping to achieve and then your artist will work their magic. You are welcome to bring any photos for inspiration you may have been collating.