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  • How do i book?
    If you would like to go ahead with booking MODE for your big day, firstly we will generate you a booking form which contains all of the requirements for your day. This will then calculate a 20% booking deposit which is to secure your date with us. This booking deposit is non-refundable. Only once this deposit is received is your booking confirmed. You will then receive your welcome pack from Mode which contains a copy of the booking form for yourself, our terms and conditions and some other useful handouts. We will then get back in touch with you aroun 3 months before your big day to arrange your trials.
  • What if i need to cancel?
    If you need to cancel your booking, we request that you let us know via email to Your 20% booking deposit is non-refundable however If you are cancelling your full booking within 6 weeks you will still be liable for full payment. If you are cancelling your full booking within 12 weeks you will still be liable for half of your balance. If you wish to reduce your booking size this is at the discretion of your artist. However if you are wanting to reduce your booking size below the minimum booking numbers/amount you will still be liable for payment of the minimum amount.
  • Can i choose my hair or makeup artist?
    We automatically allocate you an artist based on availability and your requirements for the day. However if you would like a specific artist we will do our best to make this happen.
  • What happens on the big day?
    Your artists will arrive with you at the agreed time to get you all ready. You may have also decided on a specific running order for the morning. Your artists will aim to have you all ready around 45 minutes - 1 hour before your ceremony time so that you have plenty of time left for finishing touches, getting changed, photographs etc.
  • Do you charge to travel out to venues?
    Yes, Our artists charge a mileage fee from their home address to your venue of 0.45 pence per mile. This is charged per artist e.g. Hair and/or makeup artist.
  • What happens at my trial?
    Trials are the perfect oppurtunity for you to get to know your artist. You will start with a consultation about what look or style you are hoping to achieve and then your artist will work their magic. You are welcome to bring any photos for inspiration you may have been collating. At a hair trial you are invited to bring along any hair accesories you may wish to use and your veil if you have one. You are welcome to bring someone with you to your trial however please bear in mind the space that our artists have in their homes or studios. You will also go through and confirm the plans for the big day e.g. venue of morning preperations, timings, possible a running order/plan if you have a large bridal party. Trials are held roughly 6 - 8 weeks before your big day and are available Tues-Fridays subject to your artists availability. Unfortunately weekend trials are rarely avaible due to your artist being busy at wedding bookings. Your artist MAY be able to offer you a weekend trial but this is at their discretion. A hair or makeup trial costs £60 and payment is due at your trial to your artist. Your artist will be able to let you know how they can accept payments.
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